Enhance your career:

This video will explain how you can achieve that, Click here to watch

Soft skills

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the fifth webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at Flexibility and Adaptability. Adaptability is the ability of an individual, team or organisation to adjust or change itself to best meet the needs of the situation or environment. So that if change occurs, an adaptable person or team will adjust and find how best to perform in the new situation themselves, as opposed to having to be retrained. Adaptable staff, particularly frontline staff can make all the difference to changing customer needs and the profitability of a company for instance.


Course Content:

Soft Skill 7: Flexibility and Adaptability Control your Attitude Demonstrating flexibility Adapting to the situation Adapting to widely varied needs Adapting plans and goals


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

We can probably all tell our own horror stories about meetings we have attended in the past. For example, how many meetings have you attended that were totally unnecessary? How many others have you been to that were poorly run and achieved very little or nothing at all. Indeed, you may even be painfully aware of this happening in meetings you have led. The fact is that meetings are notorious time wasters in the eyes of many people. There is often some truth in this. Meetings can eat into people�s time preventing them from being more productive. This in turn indirectly results in a financial cost. Of course, it doesn�t have to be like this. Properly run meetings are an essential means of communication between two or more people. They can save time, generate ideas, solve problems and increase motivation and productivity. This all means that we should be doing everything we can to ensure the success of the meetings we lead.


Course Content:

� To meet or not to meet � Meeting objectives � Agenda essentials � Leading meetings � Meeting personalities � Note taking � Closing the meeting


Course Objective:


Who Should Attend?

Anyone that wants to learn to successfully manage and lead successful meetings.

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

The problem is not just that we are getting distracted from work; its that were getting distracted from important work by other work. All this distraction takes a toll on the quality of work we deliver and ultimately on our quality of life. People who manage their attention poorly are constantly in reactive mode. That leaves them no time to reflect and thoughtfully apply their knowledge and experience to offer employers an edge in their business the very reasons they were hired in the first place. The truth is, we have to work differently now. We need a new kind of training to be truly effective. This session focuses on productivity skills that empower employees to overcome these new challenges.


Course Content:

Clarity around role priorities rather than specific task priorities The ability to identify and stay focused on the big picture (the company mission and how their job serves it) provides direction for employees that illuminates the important over the (seemingly) urgent. Attention management skills rather than time management skills Attention management training teaches the ability to control distractions, single-task for higher-quality results, and engage in sustained (focused) attention when necessary A comprehensive workflow management system A workflow methodology allows individuals to regain control, feel less scattered, and experience less stress.


Course Objective:

Learn how to identify and stay focused on the big picture, develop your attention management skills, and develop a comprehensive workflow management system.

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Attention management is as important in the workplace today as time management was in the previous era. Productivity is achieved through managing attention rather than managing time. When we manage our attention successfully � time becomes inconsequential and results are all that really matter. We are also less likely to make mistakes and the quality of our work improves. Understanding and managing attention is now the single most important determinant of success. This session will provide attendees with the necessary skills to enhance their performance and ensure successful delivery.


Course Content:

� Types of Attention � Strategies for goal setting � SMART goals � Keeping yourself focused � Prioritising your time � Dealing with Procrastination


Course Objective:


Who Should Attend?

People who want to achieve more in a day and stop procrastinating.

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Great products and services are made and delivered by great teams. Working in a successful and happy team is extremely satisfying. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organisation. This webinar focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal.


Course Content:

In this webinar you will learn about: � Core qualities of a team and the secret to its efficiency � Belbin Roles, their effect on maximising efficiency and conflict resolution � Structural components of a team and their part in team�s success � Effect of time and maturity on team leadership � Team life-stages and how to manage each stage � Collective problem solving, differences between cooperative and competitive problem solving


Course Objective:

This webinar focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal.


Who Should Attend?

Business professionals that want to successfully manage and operate in teams.

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Great products and services are made and delivered by great teams. Working in a successful and happy team is extremely satisfying. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organisation. This webinar focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal.


Course Content:

In this webinar you will learn about: Core qualities of a team and the secret to its efficiency Belbin Roles, their effect on maximising efficiency and conflict resolution Structural components of a team and their part in team�s success Effect of time and maturity on team leadership Team life-stages and how to manage each stage Collective problem solving, differences between cooperative and competitive problem solving


Course Objective:

This webinar focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal.


Who Should Attend?

Business professionals that want to successfully manage and operate in teams.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the sixth webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at building Confidence. Do you fear the prospect of making a mistake at work? Perhaps you�re worried about getting something wrong or upsetting a colleague with honest feedback. While it�s natural to feel this way, a lack of self-confidence could actually hold you back in the workplace and prevent you from reaching your full potential. After all, having insecurities at work can make it hard to focus on your development and future success. On the other hand, being confident in yourself and your abilities helps you to feel good, increases your job satisfaction, and builds up your all-around happiness in your role. So, if you want to improve your self-confidence at work, attend this webinar.


Course Content:

Soft Skill 8: Confidence How to say to unreasonable requests How to ask for what you want What your own behavioural style is and how it affects your ability to be assertive To identify and challenge your negative inner dialogue The importance that language and body language play in assertive behaviour How to approach conflict situations with more confidence What skills to practice to improve your relationships with difficult people How to deal with confrontation, criticism and negativity more effectively


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Tips for Clear Writing Writing E-mail Jargon Buster Writing for a Global Audience Emphasis House Style Problem Words Effective reporting � process and principles Types of reports Report Formats Presentation tips


Course Content:

Tips for Clear Writing Writing E-mail Jargon Buster Writing for a Global Audience Emphasis House Style Problem Words Effective reporting � process and principles Types of reports Report Formats Presentation tips


Course Objective:

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

This webinar covers a number of critical guidelines in change management and what is needed to maximise the likelihood of success. Delegates will learn about stages of change, how to persuade people, why people resist change and how to manage organisational changes.


Course Content:

Why change? How change affects people How organisational change works Managing resistance to chang


Course Objective:

This webinar is designed to help the participants familiarise themselves with these topics so they can be prepared to handle them when designing or executing a change management programme.


Who Should Attend?

Individuals responsible for implementing change management processes.

Level: Intermediate

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Andri Correia


Overview:

During SAICAs gap analysis, it was identified that communication is a large developmental area required amongst trainee accountants. This high level overview touches on the basics of verbal and written communication as required by any professional.


Course Content:

Coaching and mentoring The difference between coaching and mentoring Understanding yourself and those you are coaching Why coaching is required Coaching skills Key skills Coaching the un-coachable.


Course Objective:

The aim of this webinar is to equip senior trainees and other professional staff with the knowledge of how to adequately coach and mentor their subordinates and trainees.

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Coaching is a cost-effective, efficient way of supporting people�s development and growth. Unlike a training course, coaching is flexible in its timing and an integral part of a leader�s work day, providing what staff members need to reach their full potential.


Course Content:

Conversational Coaching Construction of a Coaching Conversation The TGROW Model of Coaching Active Listening Incisive Questions Great Coaching Questions


Course Objective:


Who Should Attend?

Team leaders, supervisors, and managers.

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

The 8 steps towards interacting across boundaries Culture clash Clarifying miscommunication Gaining sophistication through relationships Friendships Intentions underlying responses Helping people solve their problems Listening and responding alternatives Phrasing an accurate understanding response Expressing acceptance verbally


Course Content:

The 8 steps towards interacting across boundaries Culture clash Clarifying miscommunication Gaining sophistication through relationships Friendships Intentions underlying responses Helping people solve their problems Listening and responding alternatives Phrasing an accurate understanding response Expressing acceptance verbally


Course Objective:

Level: Intermediate

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Andri Correia


Overview:

During SAICAs gap analysis, it was identified that communication is a large developmental area required amongst trainee accountants. This high level overview touches on the basics of verbal and written communication as required by any professional.


Course Content:

Communications model Understanding the challenges and processes of effective communication Communicating verbally Communicating across language barriers The A-Z of body language The Importance of internal communication Example of a communication plan Communication styles Developing a communication plan.


Course Objective:

The aim of this webinar is to equip trainees or professional staff with the knowledge of how to adequately communicate in a professional environment.


Who Should Attend?

All trainee accountants and other professional staff, who require these skills in order to function at the required level, who are new to the training environment.

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Interacting effectively with peers from different cultures, ethnic groups, social classes and historical backgrounds does not come naturally. However, we are required to interact effectively with people from a wide variety of backgrounds and characteristics. In order to do so, we need certain skills and tools to build positive relationships across boundaries.


Course Content:

The 8 steps towards interacting across boundaries Culture clash Clarifying miscommunication Gaining sophistication through relationships Friendships


Course Objective:

Despite the cultural clashes and misunderstandings, this webinar will help you develop positive relationships with diverse individuals.


Who Should Attend?

Individuals who want to build effective relationships with individuals from diverse backgrounds.

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other peoples problems for them. In this webinar we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.


Course Content:

Intentions underlying responses Helping people solve their problems Listening and responding alternatives Phrasing an accurate understanding response Expressing acceptance verbally


Course Objective:

This webinar deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward


Who Should Attend?

Individuals who want to build relationships and maintain effective relationships in the workplace.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our �Non-Telephonic Customer Support� webinar, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.


Course Content:

This webinar is designed to help you in the following ways: Define customer support Know the different avenues for customer support Recognise challenges of customer support Learn different applications Know proper forms of documentation Learning to be proactive in customer support


Course Objective:

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.


Who Should Attend?

Anyone who wants to learn the tools to improve customer support

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Sometimes we find ourselves in an unpleasant conversation. Most people have a strong urge to avoid such conversations. Some adopt a �silent treatment� as a way to avoid the issues. Others avoid the person altogether so they never end up in such situation. The problem however is not always other people or the nature of the conversation, but the way we handle it. Knowing how to handle difficult conversations such as providing feedback when somebody had done something wrong, delivering bad news and apologising is critical in maintaining and strengthening our relationships with others whether at work or in our personal life. Equally, sometimes we go through an interaction that leaves us angry or upset. Sometimes we react based on our emotions which can have drastic consequences. We need to find out what makes us feel in a certain way and if this feeling is justified. Next, we need to take steps to correct our feelings in order to adjust our behaviour. During this session we take a look at several techniques that can be used to achieve successful outcomes when having difficult conversations.


Course Content:

� Handling conversations � Power of emotions � Understanding emotions � Delivering bad news � How to apologise


Course Objective:


Who Should Attend?

Anyone that wants to learn to successfully manage difficult conversations.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

To develop healthy and successful working relationships with colleagues and clients, trust must be established. On an interpersonal level, trust is the foundation for building and maintaining productive relationships. It is necessary for effective cooperation. Trust is especially necessary for open communication. When we have a high degree of trust in the other person, we tend to communicate accurate, relevant and complete information and we tend to be willing to share our thoughts, feelings and ideas. In this webinar we will be looking at how to meet our personal and work goals by building and maintaining trust.


Course Content:

Understanding what trust is and what it is not Understand how trust is developed and maintained in a relationship Know the difference between appropriate and inappropriate trust The 4 cores of credibility and how to create them The 13 behaviours that build trust Building a high trust organisation Restoring trust when it has been lost


Course Objective:

This webinar focuses on the importance of trust for organisational reputation and provides practical tools to build and maintain levels of trust with colleagues, stakeholders and customers.

Individuals: R 460.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. With our Developing Creativity webinar you will learn how to remove barriers that block or limit your creativity. You will improve your imagination, divergent thinking, and mental flexibility. As well as learn mind mapping, individual brainstorming, and when to recognise and look for what inspires you to be more creative.


Course Content:


Course Objective:

Define creativity Act with confidence Engage in curiosity Stop acting out of fear Learn from introspection Take risks


Who Should Attend?

Anyone who wants to learn to develop creativity.

Level: Basic

Individuals: R 264.50 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Gillian Peach- Stander


Overview:

Employees spend approximately 80% of their time communicating, being it verbal or non-verbal. Harnessing the power of communication is the key to the success of any business, from office interactions to increasing revenue. It is a proven fact that companies that are thriving in today�s economy, all have one thing in common: productive, motivated and excellent employees. The knowledge and skill of employees are the most valuable assets of any business. When communication breaks down, so does the business. Poor communication could be at the root of many workplace-related problems, causing chronic workplace issues, such as frustration, anxiety, stress, unmet expectations, strained relationships, low morale, dissatisfied clients, family problems, health concerns and most importantly loss of production and a smaller bottom line!


Course Content:

1.What is Communication? (a definition versus our understanding) 2. The communication process 3. Types of communication 4. Barriers of communication 5. Proxemics (space and distance) 6. Styles of communication 7. Methods of communication 8. Communication in the workplace


Course Objective:


Who Should Attend?

Anyone who would like to learn the skills to communicate effectively

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Wouldnt it be wonderful if everyone thought and behaved as we do? Working life would be so simple if we could rely on others to behave exactly like us. So often, when someone is out of step with us we brand them difficult when perhaps we meant that their behaviours dont match our own. Part of the art of dealing with difficult people is to take a step back and examine whether their behaviour is likely to cause any problems for us or others at work, or whether they simply have a different view of life and their apparently difficult behaviour is in no way detrimental to team relationships and productivity. Its when their different approach gets in the way that we have to take action.


Course Content:

Understanding and preventing difficult behaviour Common causes of difficult behaviour and what can be done to prevent, reduce or remove such behaviours. Developing skills for managing difficult people Investigating the underlying causes of behaviours and deal with them at an objective, rational level. More advanced skills for managing difficult people Using the tricks of language and influence and how to change peoples behaviours in a second. Managing specific types of difficult behaviour How to encourage changes in the behaviour of difficult people without giving direct feedback. Feedback that works and critical conversations Using CASE to provide feedback on difficult behaviour. Managing conflict Be aware that clashes of culture can cause conflict and apply the appropriate tools to reach a solution.


Course Objective:

This webinar focuses on two aspects of managing and working with difficult people: Prevention creating an environment in which colleagues feel supported and motivated. Cure dealing with difficult behaviour when it arises.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Mariette Muller


Overview:

This high-level overview addresses this important and most often preferred form of business communication in the modern workplace.


Course Content:

1. Importance of electronic communication 2. Composition of a successful email 3. Consider the recipient of the email 4. Professional and effective communication skills 5. Tame your inbox


Course Objective:

The aim of this webinar is to equip an individual in the workplace on how to successfully navigate their inbox and communicate with their colleagues and external parties.


Who Should Attend?

Any newly appointed individual or trainee accountant that has recently joined the work environment. Seasoned individuals will also benefit to fine tune their skills of effective communication.

Individuals: R 460.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterised, it is important to get the right balance in order to ensure that you have a motivated workforce. The Employee Motivation webinar will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Delegates will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.


Course Content:

Defining motivation, an employer�s role in it and how the employee can play a part Identifying the importance of Employee Motivation Identifying methods of Employee Motivation Describing the theories which pertain to Employee Motivation � with particular reference to psychology Identifying personality types and how they fit into a plan for Employee Motivation. Setting clear and defined goals. � Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.


Course Objective:


Who Should Attend?

Anyone who would like to improve their motivation skills.

Level: Basic

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Lettie Janse van Vuuren


Overview:

Some people are just good at exams. This can be an invaluable asset in school, university and many careers.Despite seeming to drift through school and university in a bit of a daze, there are some students who always seem to do best when it comes to the exam papers. Why? It's because of a basic principle that some students are lucky enough to be taught at an early age. Some things can be done to make exams a more valuable, worthwhile and less threatening experience for students.


Course Content:

How to study Auditing; How to answer Auditing questions; How to study Accounting; How to answer Accounting questions; How to study Taxation; How to answer Taxation questions; How to study Financial Management; How to answer Financial Management questions.


Course Objective:

This interactive two hour course will provide hands-on, expert advice on how to read, interpret and answer the questions effectively and with confidence for exam success.


Who Should Attend?

Students preparing for their tests of professional competence in accounting, taxation and auditing

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

This webinar will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.


Course Content:

By attending this webinar, delegates will: � Understand the importance of effective communication in customer service � Learn how to build rapport through relationship building � Dealing with difficult people and situations � Taking care of yourself by learning how to stay calm in difficult situations


Course Objective:

� Understand how customer service creates revenue and healthy organizations � Understand the impact of poor customer service on the organisation and on the individual � Appreciate how dealing effectively with customers can reduce personal stress at work � Identify internal and external customers and that they are equally as important � Build on listening strengths and reduce obstacles to listening � Effectively use problem-solving, questioning, and solution exploring techniques � Appreciate the power of words and using the correct body language � Recognise and respond effectively to specific customer behaviours � Convey unpleasant information and negotiate solutions


Who Should Attend?

Organisations and individuals who want to improve customer service and build long term customer relationships

Level: Basic

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

For any organisation to be effective and efficient in achieving its goals, the people in the organisation need to have a shared vision of what they are striving to achieve, as well as clear objectives for each team / department and individual. You also need ways of recognising and resolving conflict amongst people, so that conflict does not become so serious that co-operation is impossible. All members of any organisation need to have ways of keeping conflict to a minimum - and of solving problems caused by conflict, before conflict becomes a major obstacle to your work.


Course Content:

The 8 Causes of Conflict and Tension Different conflict styles Interest-Based Relational Model The conflict resolution process


Course Objective:

Learn to face and resolve conflict and ensure that team members feel respected and understood, and that you appreciate their differences.


Who Should Attend?

All Staff

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the seventh webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at the skills needed to Give and Receive Feedback and Criticism. Feedback and criticism, when given in an appropriate way at an appropriate time, can have many positive effects � both for the giver and the recipient. The trick is to learn how to criticise in a positive and constructive manner, and to watch out for the pitfalls of negative criticism.


Course Content:

Soft Skill 9: Giving and Receiving Feedback The effect of negative criticism When does criticism become positive Guidelines for giving Constructive Feedback Guidelines for receiving Feedback


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 488.75 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Success is steady progress towards one�s personal goals. Jim Rohn Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.


Course Content:

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let�s review our goals for today. At the end of this webinar, you should be able to: � Overcome procrastination � Manage time effectively � Accomplish important tasks � Self- motivate � Create SMART goals


Course Objective:


Who Should Attend?

Anyone who would like to improve on their goal setting.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Gillian Peach- Stander


Overview:

Happiness is not something ready-made. It comes through your own actions. The Dalai Lama Increasing ones happiness can be done through the power of positive thinking. That is one skill that this webinar will touch on to teach you how to be happier. With our How to increase productivity in the workplace? webinar you will engage in unique and helpful ways to increase your happiness. This webinar will in turn be able help you in your professional and personal lives. It will improve your communication skills, increase productivity, and lesson absenteeism.


Course Content:

Discuss how planning ahead cultivates workplace happiness Create a nightly routine and daily plan Relate more effectively to others in the workplace Understand how the workplace environment impacts happiness Think more positively Take actions that will create greater workplace happiness


Course Objective:


Who Should Attend?

Anyone who would like to learn how to increase their happiness.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Experts on the science of success know the brain is a goal-setting organism. Whatever goal you give to your subconscious mind, it will work night and day to achieve. Why then do we set goals, often the same ones, at the beginning of every year that we just dont reach? It is all about where we begin! To achieve your goals they need to be connected to your purpose, your vision, and your true needs. Once you have clarity in these areas you can convert them into specific, measurable goals and objectives and then act on them with certainty that you will achieve them.


Course Content:

Apply the 100% responsibility principle Develop a personal purpose statement Make an I want List Become an Inverse Paranoid Unleash the power of Goal-Setting Overcome fears and roadblocks Take the first step


Course Objective:

At the end of this webinar you will not only have a list of goals that are linked to your life purpose and started a practical plan to accomplish your objectives.


Who Should Attend?

Everyone who want to achieve their personal and professional goals.

Individuals: R 460.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success. With our Improving Mindfulness webinar, you will begin to identify your own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.


Course Content:

Define mindfulness Develop techniques to make oneself more attuned to the present moment Understand the value and utility of one�s emotions Learn how to identify and counter distorted thinking Learn how to cultivate genuine positive emotions Become more fully present in social interactions


Course Objective:


Who Should Attend?

Anyone who would like to improve mindfulness.

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

In today�s competitive world, standing out requires strong personality, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to coIn today�s competitive world, standing out requires strong personality, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges. This course trains delegates to increase their presence and learn how to project a high-impact personality. mmit and to support you which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges. This course trains delegates to increase their presence and learn how to project a high-impact personality.


Course Content:

How to improve your outer presence How to improve your inner presence Working on shyness How to present yourself


Course Objective:


Who Should Attend?

People who want to make an impact and be remembered.

Level: Basic

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Develop the awareness, knowledge, skills and attitudes needed to deliver effective professional presentations. The webinar is divided between what good communication is, how to prepare an effective presentation, and delivering your presentation so that you have a persuasive impact on your audience.


Course Content:

In this webinar we will cover: Effective Communication Understanding our audience Presentation skills Delivering your presentation


Course Objective:

Understand the purpose of your presentation Strategically plan your presentation based upon an audience analysis Apply assertive verbal skills to capture and maintain audience interest Develop awareness of how effective non-verbal messages are communicated Design and use appropriate visual aids to support your presentation Apply a rigorous communication checklist in evaluating presentations


Who Should Attend?

Business professionals that require the skills to make successful presentations.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Mariette Muller


Overview:

We each make money in ways, but we are never educated on how to manage our own personal finances. In the current economic climate, it is even more important to know what is the best way to spend and more important save your money.


Course Content:

How to budget Spending habits How to reduce expenses Managing your debt Paying off your debt Saving for a rainy day Saving for retirement


Course Objective:

The delegate will have a basic understanding of: Budgeting Expenses Borrowings Long term financial planning


Who Should Attend?

Any person who wants to take charge of their personal finances.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Nice is necessary but not sufficient! This webinar deals with the issues women struggle with, and will provide you with great tips and tools that can be used to succeed in the workplace.


Course Content:

Topics include: -You can only win the game if you actually play -You dont need to think or be like a man -Just because you can do something, doesnt mean you should do it -Negotiation is not confrontation -You dont need to take a poll to make a decision -The negative effect of needing to be liked


Course Objective:

Learn how to avoid the unconscious mistakes women make that sabotage their careers and gear up for success.


Who Should Attend?

Women who want to take their career to the next level.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

What is negotiation Nature of win-lose and win-win dynamics Understand the value of research Define goals and bottom lines Understand how to package offers Working better as a member of a team in negotiation Understand the role of nonverbal communication Use listening, questioning and persuasive skills Understand the importance of personal styles Identify and use strategies and tactics Identify and effective use communication channels Create an effective plan for a variety of negotiations


Course Content:

What is negotiation Nature of win-lose and win-win dynamics Understand the value of research Define goals and bottom lines Understand how to package offers Working better as a member of a team in negotiation Understand the role of nonverbal communication Use listening, questioning and persuasive skills Understand the importance of personal styles Identify and use strategies and tactics Identify and effective use communication channels Create an effective plan for a variety of negotiations


Course Objective:

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the eighth webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at the skills needed to Network effectively. Many professionals take advantage of the numerous opportunities to network outside of their workplace, however underestimate the importance of networking at work. Networking within your company is key to developing new skills and identifying opportunities for advancement.


Course Content:

Soft Skill 10: Networking Taking Stock of Your Career Growing Your Career Through a Deliberate Approach Define Your Professional Brand Successfully communicate your professional brand Effective Networking at Work


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Manners are more important than laws. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us Edmund Burke Welcome to the Office Etiquette webinar. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you�re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one�s self in the company of others.


Course Content:

Define etiquette and provide an example of how etiquette can be of value to a company or organisation. Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails. Understand basic guidelines in the use of the telephone, voicemail, and cell phone. Understand basic guidelines in international etiquette.


Course Objective:


Who Should Attend?

First year trainees and anyone who would like to learn the skills for office etiquette (more specifically phone and email etiquette).

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the fourth webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at Attitude and Work Ethic. Your attitude determines your altitude. It a phrase commonly used to lift perspective and encourage productivity. Everyone is looking for a way to better themselves. Many would rather take a shortcut in order to achieve success, but it is often those who consistently work harder and smarter than their colleagues who end up having the brighter career. This webinar covers the aspects of a positive attitude and determined work ethic and the impact these soft skills have on performance.


Course Content:

Soft Skill 5: Attitude Control your Attitude Framing events in a positive way Change your vocabulary Soft Skill 6: Work Ethic � Building Trust � Work Is Its Own Reward � Self-disciplined Character


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

If you look at the most successful business people in the world, you will see people who have mastered the art of influence and persuasion. Some people try to persuade or influence others by being abrasive or aggressive. They may get agreement from time to time, but there will still be underlying (and perhaps passive) disagreement that affects the team. This is why persuasion and influence are actually forms of advanced communication. In this webinar we will examine methods you can use to enhance your communication skills so that you are able to successfully influence and persuade others.


Course Content:

Review Communication Basics Using another communication preferences to influence and persuade Learn techniques for building rapport Apply persuasion and influencing techniques


Course Objective:

Learn techniques that will immediately make you a better communicator, better at building rapport with others, and thereby better at influencing and persuading others.

Individuals: R 598.00 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

Effective Communication Understanding our audience Presentation skills Delivering your presentation What is negotiation Nature of win-lose and win-win dynamics Understand the value of research Define goals and bottom lines Understand how to package offers Working better as a member of a team in negotiation Understand the role of nonverbal communication Use listening, questioning and persuasive skills Understand the importance of personal styles Identify and use strategies and tactics Identify and effective use communication channels Create an effective plan for a variety of negotiations


Course Content:

Effective Communication Understanding our audience Presentation skills Delivering your presentation What is negotiation Nature of win-lose and win-win dynamics Understand the value of research Define goals and bottom lines Understand how to package offers Working better as a member of a team in negotiation Understand the role of nonverbal communication Use listening, questioning and persuasive skills Understand the importance of personal styles Identify and use strategies and tactics Identify and effective use communication channels Create an effective plan for a variety of negotiations


Course Objective:

Individuals: R 264.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. You will be provided with a strong set of skills that will complement your current presentation skill set. The Presentation Skills webinar will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This webinar includes topics that you can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.


Course Content:

Perform a needs analysis and prepare an outline Select presentation delivery methods Knock down nervousness Develop and use flip charts with colour Create targeted PowerPoint presentations Utilise white boarding for reinforcement � Describe how video and audio enhance a presentation and list criteria for determining what types to use Enrich the learning experience with humour, questions, and discussion.


Course Objective:


Who Should Attend?

Anyone who would like to improve their presentation skills.

Individuals: R 235.75 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

As a business professional, the ability to write clearly and concisely is not an optional skill iit is a critical one. Anyone can develop and master this critical writing skill over time. This webinar will show you and help you teach others a simple process to use that will improve your general writing skills whether it's an email, letter, proposals, and even your CV.


Course Content:

In this course you will learn an easy 5-step business writing process that will: Prevent writers block and help you identify your most important ideas Influence your audience better and sell your ideas Make your writing professional, impactful and easy to understand


Course Objective:

This webinar focuses on Explaining the five steps in the writing process Generating ideas using five techniques Analysing an audience and selecting ideas that are most meaningful to the receiver Organising ideas based on audience needs and document purpose Draft a document and give impactful feedback.


Who Should Attend?

Business professionals that want to write professional clearly and concisely.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

None


Course Content:

Effective reporting � process and principles Types of reports Report Formats Presentation tips


Course Objective:

None

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Whether we like it or not, a big part of what we do in life is governed by habits. Even more importantly, habits can lead us to think and feel in certain patterns. Since habits are so powerful, it's worth paying attention to them and developing habits that will lead to our success at work and in life.


Course Content:

How habits work understand the science behind habit formation. How to effectively create new habits The Golden rule of habit transformation The neurology of free will


Course Objective:

To replace unproductive habits with new productive habits that directly impact on your success in the workplace and life.


Who Should Attend?

Individuals that want to know why they do what they do and how to change.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the s Ten Soft Skills Everyone Needs in The Workplace Skill 2 Teamwork Skill 3 Problem Solvingecond webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at Teamwork and Problem Solving. Teams don't work well without teamwork! Teamwork is important for the success of all businesses. To have a successful career, you need to work well with others which is why teamwork is so important in the professional world. Problem solving is needed in every business and it is a skill that all employees should acquire in order to succeed.


Course Content:

Soft Skill 2: Teamwork Identifying Capabilities Get Into Your Role Learn the Whole Process � The Power of Flow Soft Skill 3: Problem Solving � Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-evaluation


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 517.50 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

This webinar focuses stress management. We are always under some stress, as long as we are alive. Sometimes the stress is low for instance, when we are asleep, and sometimes the stress is high for instance, when we are being attacked by muggers. But as long as we are alive, we are experiencing stress. Stress cannot be avoided and our stress level is never at zero. What is importance is how we manage stress because it has a great influence on our ability to reach out to other people, build relationships, and maintain them over a long period of time.


Course Content:

The nature of stress Managing stress through social support systems The nature and value of anger Rules of managing anger constructively Eliminating unwanted feelings from your life


Course Objective:

This webinar is designed to help the participants familiarise themselves with the nature of stress and how to manage the stress and anger that arises on a daily basis.


Who Should Attend?

Individuals who want to build relationships and maintain effective relationships in the workplace.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

Do you ever find yourself snowed under at the office, or even just glued to the couch, when you really want to leave on time (for once), get to the gym (at last), and finally start that fun project you're always putting off? You may already think you know how to be organised and you may already write to do lists but to take control of your work and personal life, you need to realise there is an art to it. This webinar will help you to set goals, push through small annoyances and obstacles to meet those goals and achieve bigger goals.


Course Content:

Get out of your own way discarding and organising Set goals Focus and prioritise Get the basics right Commitment


Course Objective:

This webinar focuses provides practical tools to assist you to take back control of the work and personal life.


Who Should Attend?

Individuals who want to learn to spend their time more productively and achieve their personal and work goals.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

This is the 2nd part of the Taking Back Control series. During this webinar we will briefly review part 1 of the series and move on to managing your other resources so that you can get to the things on your wish-list. We will take a look at techniques to use our willpower to take back control. We will also be discussing the tougher things, like getting older, getting ahead, getting healthy and getting better at life in general.


Course Content:

Review strategise, prioritise and commit Summoning willpower to take back control Responsibilities and relationships Work and finance Health, home and lifestyle


Course Objective:

This webinar provides practical tools to assist you to take back control and win at life.


Who Should Attend?

Individuals who want to learn to spend their time more productively and achieve their personal and work goals.

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Bianca Van Wyk


Overview:

We are created not for isolation but for relationships. Initiating, developing and maintaining caring and committed relationships is the most important (and often the most underestimated) activity in our lives. From the moment we are born to them moment we die, relationships are the core of our existence. While constructive relationships are of great value, there are also numerous difficulties in forming them. Doing so requires mastering a wide variety of interpersonal skills. In this webinar we discuss the specific interpersonal skills needed to build and maintain relationships.


Course Content:

The Interpersonal skills required to build constructive relationships The value of constructive relationships Difficulties in forming constructive relationships How to master interpersonal skills Committing to building effecting relationships


Course Objective:

This webinar is designed to guide participants in the process of improving interpersonal relationships and overcome the barriers that prevent healthy relationships.


Who Should Attend?

Individuals who want to build relationships and maintain effective relationships in the workplace.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the third webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at Time and Attention Management. time management is really about managing our attention. Staying focused on the task at hand is more difficult than it ever was, with open work spaces and an infinite number of media sources vying for our wandering attention. Of course, some people are naturally goal- driven and can more easily stay focused in spite of distractions. While others are �interrupt driven�, in other words, their mind gives priority to external distractions, making it very difficult to stay focused. For those who are easily distracted, it�s important to put some kind of structure in place to help maintain focus when necessary.


Course Content:

Soft Skill 4: Time and Attention Management The Three P"s The SMART Way Prioritizing Evaluating and Adapting The Two Minute Rule What to Do When You Feel Overwhelmed The 80/20 Rule The Urgent / Important Matrix Being Assertive Creating a Productivity Journal


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 408.25 (Incl. VAT)

CPD Hours: 2 hrs

Presenter: Bianca Van Wyk


Overview:

The nature and value of anger Rules of managing anger constructively Eliminating unwanted feelings from your life


Course Content:

The nature and value of anger Rules of managing anger constructively Eliminating unwanted feelings from your life


Course Objective:

Level: Basic

Individuals: R 437.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Andri Correia


Overview:

This high level overview touches on the basics of managing time and stress during articles, as well as in life in general, as required by any professional.


Course Content:

The aim of this webinar is to equip trainees and professional staff with the knowledge of how to adequately manage time and stress within a professional environment.


Course Objective:

Time management: Goals, priorities and planning Personal goal setting 10 Steps to attaining your goals The Pareto Principle Defining priorities Time management principles To do list Learning to say 'No'. Stress management: What is stress? Practical stress management In summary: 10 ways to simplify your life.


Who Should Attend?

All trainee accountants and other professional staff, who require these skills in order to function at the required level, or who are new to the training/business environment.

Individuals: R 368.00 (Incl. VAT)

CPD Hours: 1 hrs

Presenter: Bianca Van Wyk


Overview:

This is the first of a webinar series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will firstly take a look at what interpersonal or soft skills are, why they are so important and whether these skills can be learnt. The first skill soft that will be dealt with is in this series is Communication Skills. Employees who communicate effectively with colleagues, managers and customers are always valuable assets to an organisation and it is a skill which can often set people apart from their competition.


Course Content:

What are Soft Skills Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned versus Inborn Traits Soft Skill 1: Communication Ways we communicate Improving Non-Verbal Communication Listening Openness and Honesty


Course Objective:

To gain a clear understanding of the relevance and importance of soft skills in the workplace To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation


Who Should Attend?

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals

Individuals: R 460.00 (Incl. VAT)

CPD Hours: 1.5 hrs

Presenter: Gillian Peach- Stander


Overview:

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise. With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This webinar will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.


Course Content:

Explain the benefits of work life balance. Recognise the signs of an unbalanced life. Identify employer resources for a balanced lifestyle. Improve time management and goal setting. Use the most effective work methods for you. Create balance at work and at home. Manage stress.


Course Objective:


Who Should Attend?

Anyone that would like to improve their Work- Life Balance.

Make Booking Instructions

Please click here for a video instruction on how to register Click Here.

Online Courses

The ProBeta Online Learner Management System specialises in delivering high-quality cost-effective online video training that includes a wide range of Accounting, Auditing and Tax topics.

The ProBeta Online Learner Management System is particularly suited for those candidates who cannot spare regular time in a classroom workshop. You can listen to our recorded webinars and learning sessions whenever you want, wherever you want. There is no time limit, you can move at your own pace.

If you're not sure what you want to register for, it might be a good idea to browse our course categories or subjects to determine where your interests lie. All that you have to do once you've found a session that you are interested in, is to register for the specific on-line session by clicking on Make Booking and select the "Online Booking" and follow the steps provided on the screen.

At the end of each lesson, we provide multiple choice and interactive tests in order for you to assess the knowledge you have obtained as you progress.

Your success is our priority!

For any enquiries please contact us at info@probetatraining.co.za or 011 886 1395.