Available Course
Receptionist Etiquette - Conflict Management
>> Click here to book this training as an In-House course <<
| Duration: | 1/2 Day |
| CPD Hours: | Attendance at this seminar will secure 4.5 hour/s verifiable CPD points including other professional bodies (SAICA, SAIBA, ACCA, IACSA, IRBA & etc) |
| Course Facilitator: |
Lynette Badenhorst (Botha)
T: 0118861395 E: nerissa@probetatraining.co.za |
| Back | |
We endeavour to give the delegate an intensive look into improving their overall business etiquette skills. These skills will contribute to the delegates personal growth but most of all take your organizations professionalism to a next level.
Anger Management workshop. Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry.
COMMUNICATION SKILLS
• Telephone etiquette
• Cell phone etiquette
PROFESSIONAL IMAGE
• Dress code
• Grooming and attire
CLIENT RELATIONS
• Business Entertaining
• Handshakes
• Small talk skills
• Interviewing skills
CONFLICT MANAGEMENT
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
• Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
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