Manners are more important than laws. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us Edmund Burke Welcome to the Office Etiquette webinar. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

• Define etiquette and provide an example of how etiquette can be of value to a company or organisation. • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails. • Understand basic guidelines in the use of the telephone, voicemail, and cell phone. • Understand basic guidelines in international etiquette.

First year trainees and anyone who would like to learn the skills for office etiquette (more specifically phone and email etiquette).