In every relationship you decide how to respond when another person shares a problem or concern. When someone is talking to you about something deeply distressing or of real concern to him or her, you need the skills to listen and respond in a helpful way. The most important thing to remember is that you cannot solve other people’s problems for them. In this webinar we will take a look at how to listen and respond to ensure that other people will make their own decisions and gain their own insights.

This webinar deals will assist you to developing appropriate responses to help others explore a problem, clarify feelings and make the necessary decisions on the way forward.

• Intentions underlying responses • Helping people solve their problems • Listening and responding alternatives • Phrasing an accurate understanding response • Expressing acceptance verbally

Individuals who want to build relationships and maintain effective relationships in the workplace.