Wherever two or more people come together, there is bound to be conflict. This webinar will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided with a set of skills in solution building and finding common ground.
In the Conflict Resolution webinar, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
• Understand what conflict and conflict resolution means
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent
conflict
• Be able to use basic communication tools, such as the agreement frame
and open questions
• Be able to use basic anger and stress management techniques
Anyone who is interested in learning about conflict resolution.
