• Do I know what triggers your emotions?
• How do your emotions impact on my actions and decisions?
  
• What type of a listener am I?
  

Scientist and inventor George Washington Carver said, “How far you go in life depends on your being tender
with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong.

• Because someday in life you will have been all of these.
• What Carver is describing is empathy.
  
• How often have you found yourself in conflict or disagreement with others because you see things one way and they see them another?

Maybe you see things differently than your boss, colleagues, neighbours, children, parents, or spouse.

While your natural instinct might be to dismiss other people’s perspective or argue for your point of view, people with empathy work to see from others’ point of view, understand what they think, and feel how they feel.

Join me in this lesson on Empathy where I will be unpacking a new tool on empathy!

Empathic Listening: Seven qualities you'll likely need .

• The Value of Listening: We typically listen at one of four levels
  
• 7 Qualities of an empathic listener
  
• What about compassion?
  
• Types of empathy (leadership styles)
  
• Empathy mapping (introducing the tool)
  
  

A person’s most useful asset is not the head full of knowledge, but a heart full of love, an ear ready to listen and a hand willing to help.” – Unknown

#CA2025Relational Acumen: Communication Skills; Emotional Intelligence)

• Final year Trainees
  
• Other trainees, not in their final year, as part of Professional skills development
  
• For HR managers and Senior Management, as a Team Building session
• For Senior Management, as part of Strategic Planning
  
• Any Corporate