Group Coaching: Communication and Conflict Resolution - EXPLAIN - CA2025

In-house course

2 Hours
Attendance at this seminar will secure 2 hour/s verifiable CPD points including other professional bodies (SAICA, SAIBA, ACCA, IACSA, IRBA & etc)
NERISSA SINGH   nerissa@probetatraining.co.za

Coaching, Well-being, and Positive CultureCA2025: Relational Acumen (Self-management skills; People Skills, Emotional Intelligence)

Application Areas:

  • Meetings
  • Spoken vs. written communication
  • Disciplinary hearings / Complaints
  • Appraisals
  • Amongst others, etc (see timeline for more details)


The outcome of the COMMUNICATION & CONFLICT RESOLUTION Group Coaching Sessions:

  • A personalised evaluation of each individual’s FOREST FIRES, as well as insight into the FOREST FIRES of the team as a whol
  • Addressing specific communication needs
  • Determining the level of communication and taking responsibility to adjust it towards more positive and productive communication methods
  • Improved internal and external communication and conflict resolution

We will consider the following key aspects

Snap, Crackle and Pop: Flow, friction and Fire when it comes to communication and relating (teams, clients)

  • How do you (and your team / clients) want to be communicated to?
  • Difficult conversations, Written vs. spoken, Speak first/last/never, Written vs. spoken apology/restitution
  • Response in conflict
  • Facing conflict or communication “deal breakers”
  • Appraisals / compliments: Detailed vs. bottom line, Written record needed, Qualitative vs. quantitative, Public vs. private

Leaders know where to stand

  • There is an idiom about the highest trees catching the most wind. That is true! Leadership always entails challenges and resistance. When the tree is, however, planted in exactly the right spot, the wind makes it a strong, supple tree that offers other trees shelter and spreads its lifegiving seed on the wind. A tree that is placed in the wrong spot will be damaged, will cause damage and will have to be supported with great trouble.
  • The task determines the leader
    In any company, the nurturing and development of a person who has been planted wrongly will demand long programmes at very high cost. The employee is developed and driven in a direction that goes against his grain. In schools, this causes frustration and damage to the (children’s) self-image. In a family, this means role conflict and the loss of mutual respect. All of these are the result of a leader appointed in the wrong position.
  • At Tall Trees we do not, therefore, develop a set of “preferred leadership qualities” because each task and context demand unique leadership traits. Tall Trees place the same emphasis on leadership with a task focus and leadership with a human focus. Our task is the discovery of every person’s unique, inborn leadership style. This highlights specific tasks and situations that suit the leader to a T.


We consider the Forest Fires Profile (Social profile of the Tall Trees Leadership Report)

Focus area: "Embrace" (Knowing and creating awareness)

Getting to know the trees in the forest

#CA2025(Relational Acumen: Self-management skills; People Skills, Emotional Intelligence)

  • Final year Trainees
  • Other trainees, not in their final year, as part of Professional skills development
  • For HR managers and Senior Management, as a Team Building session
  • Senior Management, as part of Strategic Planning
  • Any Corporate

  • To get the MOST out of this group session, it is advisable to bring along your Tall Trees Leadership Report.
  • If you have NOT YET purchased a Tall Trees Leadership report, this will be at an additional cost, however if you choose not to invest in the report at this time, it is perfectly OK to attend the group coaching session, to lean into the coversations and explore more.
  • The Coach will communicate in advance, steps to prepare for the session.
  • Please note: the session WILL NOT be recorded.

This is to create a safe space of community and learning for everybody.

Recommended, but not a must: Tall Trees Leadership Report

This group coaching will be lead by your coach, Lynette Berger.

  • Lynette is a certified International Maxwell Leadership Coach (US) and
  • a certified Personal and Executive Coach with the Positive Psychology Coaching Institute (US).
  • She is currently studying towards her (MAPP) Masters degree in the art of Positive Psychology at the NWU.