Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike. These and other events can become more easily managed with this great webinar.
With our Telephone Etiquette webinar, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and basic communication skills, you will improve on almost every aspect of your career.
• Recognise the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training
First year trainees and anyone who would like to learn the skills for telephone etiquette.
