Monitoring is how a firm knows whether its quality system is working, and it is also where documentation most often breaks down. This session explains how monitoring and remediation take place, from selecting what to test through to concluding on your system. You will see how to document each step so that your work stands up to review, and you will leave with a clear process to follow in your own firm.
1. The purpose of monitoring and remediation
2. Planning your monitoring
3. Performing and documenting monitoring activities
4. Evaluating findings
o Identifying deficiencies and judging whether they are severe and pervasive
o Root cause analysis and why it is often thin
5. Remedial actions
o Writing remedial actions that are specific, owned and dated
6. Communicating and concluding
o How monitoring results feed the annual evaluation of the system
• Registered firms that perform their own monitoring
• Individuals assigned to carry out monitoring activities
• Partners and directors with ultimate responsibility for the system
• Firms that have received findings and need to document remediation
