What can I manage, what should I communicate, and when should I escalate?

This Course is not part of the Monthly Legislative Updates Subscriber discount structure.
R460.00 (VAT Incl.) Per Person
11 Feb '27
Registration: 10h30 Start: 11h00 End: 12h30
1.5 Hours
Attendance at this seminar will secure 1.5 hour/s verifiable CPD points including other professional bodies (SAICA, SAIBA, SAIT, SAIPA , ACCA, IACSA & IRBA).
Web Based (Online)
NERISSA SINGH
nerissa@probetatraining.co.za

Coping or Redesign? What can I manage, what should I communicate, and when should I escalate?

Working under pressure is part of professional life. But when deadlines collide, information arrives late, priorities compete and capacity feels stretched, the answer is not always simply to “be more resilient”.

This interactive Decision Room places trainees inside a realistic workplace scenario and asks them to make choices as the pressure develops.

Rather than listening to another presentation about stress management, participants will work through questions such as:

  • What is actually within my control?
  • When should I reprioritise?
  • When should I ask for clarity or support?
  • When does perseverance become counterproductive?
  • When should I escalate because quality, capacity or well-being is at risk?
  • Why this matters

CA2025's Self-management acumen includes working independently, prioritising tasks, managing resource constraints, communicating delays and handling work pressure. Its Emotional Intelligence outcomes also include persistence, resilience, balance and appropriate boundaries in pressured work environments.

What is a Decision Room?

This Decision Room is grounded primarily in positive psychology and workplace well-being research, with a particular focus on sustainable performance, resilience, psychological resources, relationships and the interaction between individual behaviour and the work environment.

Rather than presenting well-being as something employees must manage on their own, the session encourages participants to consider the different levels at which action may be required: the individual, the team or manager, and the wider work system.

The experience is facilitated through an executive-positive coaching approach. Participants are not simply given answers; they are invited to examine realistic situations, test assumptions, consider different perspectives and identify practical actions that fit their professional context.

Where relevant, leadership-development principles are incorporated to strengthen responsibility, communication, accountability and sustainable team performance.

The experience is also informed by the professional capability themes reflected in CA2025 and, where relevant, the IRBA Competency Framework.

This is not a traditional webinar.

Participants will:

  • enter a realistic fictional trainee scenario;
  • make decisions at several pressure points;
  • compare possible responses with other trainees;
  • examine the difference between coping, communicating, negotiating and escalating;
  • consider the impact of pressure on quality and professional judgement;
  • apply a simple tool to a pressure point in their own working life.

Participants will leave better able to:

  • distinguish between a challenge they can influence and one that requires support or escalation;
  • prioritise more deliberately when demands compete;
  • communicate constraints and delays earlier;
  • ask for clarity or help without interpreting this as failure;
  • recognise when persistence begins threatening quality or sustainable performance;
  • use boundaries appropriately;
  • identify when the problem sits beyond their reasonable control.


Each participant receives the:

  • ME – US – SYSTEM Pressure Lens
    ME
  • What can I manage, regulate or change myself?
    US
  • What conversation, clarification, negotiation or support is needed?
    SYSTEM
  • What cannot reasonably be solved through individual effort alone?

Accounting and audit trainees from any firm