To develop healthy and successful working relationships with colleagues and clients, trust must be established. On an interpersonal level, trust is the foundation for building and maintaining productive relationships. It is necessary for effective cooperation. Trust is especially necessary for open communication. When we have a high degree of trust in the other person, we tend to communicate accurate, relevant and complete information and we tend to be willing to share our thoughts, feelings and ideas. In this webinar we will be looking at how to meet our personal and work goals by building and maintaining trust.

This webinar focuses on the importance of trust for organisational reputation and provides practical tools to build and maintain levels of trust with colleagues, stakeholders and customers.

• Understanding what trust is and what it is not • Understand how trust is developed and maintained in a relationship • Know the difference between appropriate and inappropriate trust • The 4 cores of credibility and how to create them • The 13 behaviours that build trust • Building a high trust organisation • Restoring trust when it has been lost