Bianca Filmalter is a dynamic facilitator and trainer with a passion for people empowerment and development. Besides facilitating training, she is the Managing Director of Raising the Standards Solutions, a company that helps business owners and entrepreneurs achieve competitive advantage through strategy development, business process mapping, project coordination and training. Bianca is also the CEO of the Association for Office Professionals South Africa (OPSA), a Professional Body with more than 8 000 members that promotes and develops performance standards for administrators in South Africa. Prior to this Bianca developed the strategy and headed up the CSIR’s HR Wellness Office and operated in various other management and support roles. Bianca has a BA Honours degree in Psychology, a BA degree in Social Sciences majoring in Psychological Counselling, and is a registered assessor with Services SETA. During her career, Bianca has received various accolades, including CSIR Executive Service Excellence Award and the national title of South Africa’s Personal Assistance of the Year in 2006. She has published several articles and presented at a number of international conferences. Bianca understands the importance of practical, hands-on training and creating meaningful and relevant interaction to ensure learning translates from the training room to the work environment. You can expect to be challenged, motivated and encouraged to think differently after one of Bianca’s sessions. She is skilled in guiding people in sales, leadership, negotiation, presenting, personal effectiveness as well as training senior leaders to improve team effectiveness.