This is the first of a webinar series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will firstly take a look at what interpersonal or soft skills are, why they are so important and whether these skills can be learnt. The first skill soft that will be dealt with is in this series is Communication Skills. Employees who communicate effectively with colleagues, managers and customers are always valuable assets to an organisation and it is a skill which can often set people apart from their competition.

• To gain a clear understanding of the relevance and importance of soft skills in the workplace • To develop the necessary soft skills to make a positive impact within a team and contribute towards the success of an organisation

What are Soft Skills • Definition of Soft Skills • Empathy and the Emotional Intelligence Quotient • Professionalism • Learned versus Inborn Traits Soft Skill 1: Communication • Ways we communicate • Improving Non-Verbal Communication • Listening • Openness and Honesty

Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals