Customer support used to be perceived as a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats and even smart phone apps. The customer experience begins long before a purchase is made. With this webinar, delegates will be introduced to new opportunities in customer support services not only via digital media, but also how to use these opportunities to their advantage.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This webinar is designed to help you in the following ways: • Define customer support • Know the different avenues for customer support • Recognise challenges of customer support • Learn different applications • Know proper forms of documentation • Learning to be proactive in customer support

Anyone who wants to learn the tools to improve customer support