This is the first of a webinar series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will firstly take a look at what interpersonal or soft skills are, why they are so important and whether these skills can be learnt. The first skill soft that will be dealt with is in this series is Communication Skills. Employees who communicate effectively with colleagues, managers and customers are always valuable assets to an organisation and it is a skill which can often set people apart from their competition.