Attending the course and successfully completing the post-assessment, will grant you
1.5 hour/s verifiable CPD, recognised by the various
professional bodies (SAICA, SAIBA, SAIT, ACCA, IACSA, IRBA & etc). Please note that the
CPD certificate will only be issued once the post-assessment has been completed.
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephonic Customer Support” webinar, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
This webinar is designed to help you in the following ways:
• Define customer support
• Know the different avenues for customer support
• Recognise challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support
Anyone who wants to learn the tools to improve customer support
