Attending the course and successfully completing the post-assessment, will grant you
1.5 hour/s verifiable CPD, recognised by the various
professional bodies (SAICA, SAIBA, ACCA, IACSA, IRBA & etc). Please note that the
CPD certificate will only be issued once the post-assessment has been completed.
For any organisation to be effective and efficient in achieving its goals, the people in the organisation need to have a shared vision of what they are striving to achieve, as well as clear objectives for each team / department and individual. You also need ways of recognising and resolving conflict amongst people, so that conflict does not become so serious that co-operation is impossible. All members of any organisation need to have ways of keeping conflict to a minimum - and of solving problems caused by conflict, before conflict becomes a major obstacle to your work.
Learn to face and resolve conflict and ensure that team members feel respected and understood, and that you appreciate their differences.
The 8 Causes of Conflict and Tension
Different conflict styles
Interest-Based Relational Model
The conflict resolution process