Attending the course and successfully completing the post-assessment, will grant you
1 hour/s verifiable CPD, recognised by the various
professional bodies (SAICA, SAIBA, ACCA, IACSA, IRBA & etc). Please note that the
CPD certificate will only be issued once the post-assessment has been completed.
This is the seventh webinar in a series that looks at the Ten Soft Skills Everyone Needs in the Workplace. In this session we will take a look at the skills needed to Give and Receive Feedback and Criticism.
Feedback and criticism, when given in an appropriate way at an appropriate time, can have many positive effects – both for the giver and the recipient. The trick is to learn how to criticise in a positive and constructive manner, and to watch out for the pitfalls of negative criticism.
• To gain a clear understanding of the relevance and importance of soft skills in the workplace
• To develop the necessary soft skills to make a positive impact within a team and contribute towards the
success of an organisation
Soft Skill 9: Giving and Receiving Feedback
• The effect of negative criticism
• When does criticism become positive
• Guidelines for giving Constructive Feedback
• Guidelines for receiving Feedback
Any employee that wants to make a positive impact in the workplace and be successful in reaching his or her career goals
