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• Effective Communication • Understanding our audience • Presentation skills • Delivering your presentation • What is negotiation • Nature of win-lose and win-win dynamics • Understand the value of research • Define goals and bottom lines • Understand how to package offers • Working better as a member of a team in negotiation • Understand the role of nonverbal communication • Use listening, questioning and persuasive skills • Understand the importance of personal styles • Identify and use strategies and tactics • Identify and effective use communication channels • Create an effective plan for a variety of negotiations